Privacy Policy
Privacy Policy
Last updated: MARCH 2026
1. Introduction
Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This privacy policy explains how we collect, use, and protect your information when you use our website or services.
What Information We Collect
We may collect and process the following data:
Personal Information
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Name
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Email address
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Phone number
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Address
Health Information (Special Category Data)
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Medical history
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Symptoms
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Dietary habits
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Lifestyle information
Technical Data
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IP address
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Browser type
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Pages visited on our website
How We Collect Your Data
We collect data when you:
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Fill in forms on our website
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Book consultations
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Subscribe to newsletters
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Contact us directly
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Use cookies on our website
How We Use Your Data
We use your information to:
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Provide nutritional therapy services
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Communicate with you about appointments and support
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Send relevant health information (with consent)
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Improve our website and services
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Comply with legal obligations
Legal Basis for Processing
We process your data under the following lawful bases:
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Consent – for marketing and health information
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Contract – to provide services you have requested
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Legal obligation – for record-keeping and compliance
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Legitimate interests – to improve our services
For health data, we rely on explicit consent.
How We Store and Protect Your Data
We take appropriate security measures to protect your data, including:
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Secure digital storage systems
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Password protection
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Restricted access to personal data
We retain your data only as long as necessary, typically:
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Client records: up to 7 years (for insurance and legal purposes)
Sharing Your Data
We do not sell your data.
We may share your data with:
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Healthcare professionals (with your consent)
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Service providers (e.g. booking systems, email platforms)
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Legal or regulatory authorities if required
Your Rights
Under UK data protection law, you have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Data portability
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Withdraw consent at any time
To exercise your rights, contact us at contact form
Cookies
Our website uses cookies to enhance your experience.
You can control or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this privacy policy from time to time. Updates will be posted on this page with a revised date.
Complaints
If you are not satisfied with how we handle your data, you can complain to the Information Commissioner’s Office (ICO):
End of Privacy Policy