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As with all terms and conditions, these get a bit technical and we're sorry if they sound rather formal. However, they are pretty standard and designed to enhance your e-shopping experience and make it as easy and secure as possible.

Terms and Conditions

The terms and conditions apply to the use of the Liz and Pip website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).

Please note, these terms and conditions can potentially change at any time, and it is your responsibility r to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access lizandpip.com

Customer service and support

We want to give you excellent service. If you are not entirely satisfied with your purchase, you can return it within 21 days of the dispatch date with your receipt, providing the goods are not damaged, you will then receive a full refund.

Returns address:
SET IN HAND
UNIT 1 & 2
Combs Tannery
Stowmarket
Suffolk
IP14 2EN
email: returns@lizandpip.com

Data Protection and Privacy Policy

Liz and Pip do not hold your credit/debit card details and will not pass your name and address to any third parties. All payments are made through SagePay.

Sage Pay's systems reduce the risk of card fraud by using a Payment Card Industry Data Security Standard (PCI DSS) level 1 which is the highest level .
We will never ask for personal details via email. If you receive an unsolicited email asking you for your Liz and Pip log in details, please contact our Customer Service team immediately at info@lizandpip.com

Intellectual property Rights

You acknowledge and agree that we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the products and website.
You are permitted to use the content only as expressly authorised by Liz and Pip
You agree to and agree not to assist or facilitate any third party to copy, publish, reproduce, transmit, or distribute any of the above listed content. Violators will be prosecuted to the fullest extent permissible under applicable law.

Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address showed in the "contact us' page of our website within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
The products sold on Liz and Pip are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Lizandpip.com

We have taken every measure to prevent Internet fraud.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Liz and Pip Ltd's liability to you in all other instances shall not exceed the value of the product ordered by you.